Overall the experience was fine. But the delivery truck broke down and no one bothered to call me to let me know. I am glad I had the delivery tracking service available to me to identify where the truck was//ETA... but I still feel a courtesy call would have been nice, because not everyone is able to access technology.
Cindy and Elizabeth at Bob's Furniture in Bellingham have been soooo helpful! I walked into the store 10 days ago in need of a sectional and comfortable sleep sofa. I left with a delivery scheduled for 3 days later thank goodness because my husband broke his leg and we needed the furniture to keep him comfortable on the first floor after surgery. Now that the room is so beautiful because of the sectional it's the families favorite room. We can all be together and have plenty of space to spread out. Today I went in to finish the room by purchasing an electric fireplace/TV stand. I was all over the place and Cindy was patient and very helpful. I can't wait for it to arrive later this week. Both Elizabeth and Cindy were super helpful, patient and not pushy. They let me take my time and gave me great recommendations. It was an awesome experience. 5 stars all the way!
I am currently experiencing what is the worst customer service I have ever had over an issue that should be a relatively easy fix. My boyfriend and I canceled an order for a foundation and I am still waiting for a refund. The staff is incompetent and keeps telling me the same thing, that their accounting department will look into it. Their lack of professionalism is disappointing. When I spend over $1,000 in a store, I expect some kind of customer service. I never received the product and all I want is a simple refund. Why is this so difficult for them? Bob's pricing may be great, but if there is a discrepancy with your order, consider yourself screwed. We are all better off spending the extra money and heading to a professional store with professional staff that have protocols and procedures in place to rectify customer issues. Lesson learned.
I am only rating our experience with the store associate Brenda, because we just got our furniture and will review that after we've had the chance to use it for awhile. As for Brenda....she was very professional and knowledgeable on all the furniture we tried out during our long stay at the store. We came back next day to give it another test and made our purchase. All paperwork went well and we got our delivery today. Thank you very much Brenda for helping us make a decision on what we purchased......Ask for Brenda when you are looking at Bob's in Bellingham!!
I cannot say enough about the staff at the Bellingham Bob's location! We have made two large purchases from them and both times the service was exceptional!!! The latest purchase was last week and the delivery guys were so fantastic, I actually hugged the driver! They were so efficient and accommodating I was just blown away! They have made me a very loyal customer and I have recommended them to everyone I know.
Bob S Discount Furniture is a US Furniture Store based in Bellingham, Massachusetts. Bob S Discount Furniture is located at 221 Hartford Ave, Bellingham, MA 02019, USA.
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