We had to go to other vets over 20 times in the past 6 years because he has health problems and EVERY SINGLE TIME when the vet couldn't handle him because he was scared they'd call me to come and hold him. After insisting that I couldn't see my cat I went to get a carrier. I heard him scream in the back when they put him in. They insisted that I should not take him out of the carrier for 2 hours after I got home in 95 degree weather. He was hungry and thirsty. Of course I didn't do such a thing and the second I was in the car with him I took him out. He was shaking and immediately curled up on my lap terrified. That's when I noticed that several of his claws were broken off and one of them was bleeding. They shoved him in the carrier with all their might, after not wanting to give him to me on the leash.
When I got there they were unable to clasp his harness. They refused to let me see him before I purchased a carrier even though I told them he always responds to me when he is scared.
Always new vets and staff some are really nice others not so much.
Needless to say I was shaking and furious. When we called to complain we were hung up on. I went there to get things sorted out and Dr. Rose was very rude and blamed it on the cat. I am sorry but you are supposed to be trained for that. Cats can react out of fear and you as a vet need to be able to deal with that and not give him back to me injured and with a bill for $300. Which was twice the amount I was quoted. And for future reference please don't call me ”honey” when I am trying to explain to you how utterly ridiculous it is that I am taking my cat to a vet and getting him back injured and in pain!!! They also never told me he was hurt by them.
Very very very bad customer service. Chose another vet if you don’t want to be yelled at. Canceled my appointment.
Dr Rose needs to have her Veterinary license taken away immediately! She is close to abusive when handling your pet and is 100% the rudest person I have ever payed to tell me what I already know in the most condescending tone she could muster. This was without a doubt the worst experience I have ever had as a pet owner. PLEASE if you care about your pet at all avoid this place at all costs.
They are rude, talk down to you and refuse to hand over your animal.
I will never use this vet again!!! After my cat had surgery in november, (which was thank god at a different clinic or my cat might have not survived) he needs regular check ups. I had to drop him off for the majority of the day. When I called 6 hours later because nobody got in contact with me they said he was ready to go but I can't pick him up yet because "they just went on lunch break and I have to wait for another hour". My cat is terrified of staying at a vet since his surgery and I didn't want to leave him there any longer than necessary.
I have brought my new boxer lab to Banfield several times now. I have met both Veterinarians and both are wonderful. I am surprised at the reviews below. Both Doctors and staff have been nothing but professional and very kind. They have been wonderful with my rescue dog who is VERY nervous. Dr. Rose has seen her the last two times. She was WONDERFUL with my dog and answered all of my questions. I would recommend Banfield Pet Hospital.
Banfield Pet Hospital is a US Veterinary Care based in Bellingham, Massachusetts. Banfield Pet Hospital is located at 213 Hartford Ave, Bellingham, MA 02019, USA.
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